5         Send Reminder

A reminder to take necessary action on the grievance can be sent by the user. By sending a reminder, user notifies the concerned official to speed up the process of grievance redressal. It can be done by clicking on the link “Reminder” encircled in the image below:

Fig 5.1: Reminder

The user is then redirected to the following page wherein Grievance Id or mobile no. needs to be entered.

Fig 5.2: Grievance reminder

Enter the grievance Id and click on button. User’s mobile no. will appear and will be asked to verify the mobile no. as shown in the interface below. An OTP will be sent on user’s mobile no.

Fig 5.3: Verify mobile no.

After mobile no. verification, enter the text shown to view the required grievance.

Fig 5.4: Fill text

Click on  button to see the grievance. Click on  button if any changes need to be made in the above fields. User will be directed to the following interface. The user can upload relevant documents and select the checkbox against the grievances. Click on  button. A reminder would be sent to the concerned official.

Fig 5.5: Send reminder

If mobile no. is provided, user needs to follow the above steps starting from mobile no. verification and entering OTP. All the grievances registered under the user’s name opens up. The user can upload relevant documents and select the checkbox against those grievances for which a reminder has to be sent.  

It is to be noted that reminder can only be sent on under progress and 30 days older grievance. 

A non registered user can send a reminder for a grievance directly from the home screen by clicking on the link shown in the image below:

Fig 5.6: Send Reminder-Home page

Thereafter the procedure is same as that of a registered user which is explained in detail above.